# Support at a distance

At Thirdwp, you can get remote assistance. For example, if you need help with setting up your e-mail on your computer.

To give us access to your computer, you can use AnyDesk. You can install this program through the website [anydesk](https://anydesk.com/).

### Install AnyDesk <a href="#id-0-toc-title" id="id-0-toc-title"></a>

1. Go to the AnyDesk page with your browser.
2. Click on the button "Download Now."
3. Usually, AnyDesk knows which version is right for your computer. If not, you have the option to select the correct one.&#x20;
4. When you open AnyDesk you see a code at the top of the screen. Please email this code to <support@thirdwp.com>. We can then remotely manage your computer to set up your e-mail, for example.


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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.thirdwp.com/general/support-at-a-distance.md?ask=<question>
```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.