# Unreachable website

If you can’t manage to get your website to appear, then there are some steps you can take yourself to fix the problem.

### Step-by-step plan unreachable website <a href="#id-0-toc-title" id="id-0-toc-title"></a>

#### Completely unreachable <a href="#id-2-toc-title" id="id-2-toc-title"></a>

1. Check our [status page](https://my.thirdwp.com/serverstatus.php). On this page, you can see if there is a known outage or maintenance scheduled. In the case of an outage, there will be an automatic notification posted within 10 minutes. Maintenance will be announced at least 72 hours in advance unless it is an emergency.
2. In case there is no outage known to us, check at <https://downforeveryoneorjustme.com/> whether your website is actually down for any other users. If you get the message “It’s just you,” then the unreachability applies only to you. This could be to blame on your connection, settings, antivirus, corporate router, firewall, etc. You can check this by visiting the website on your cell phone without wifi. When the website does open on your cell phone, the problem lies within your device. In this situation, we recommend checking if you can still log into your cPanel. If this is not working, please contact our support and submit your IP address.

#### No access to your cPanel <a href="#id-3-toc-title" id="id-3-toc-title"></a>

* If you cannot access your cPanel, you may be behind a firewall that does not allow access to port 2083 (cPanel). You can check this by using your cell phone without wifi. Alternatively, you can try logging in through (yourdomainname).com/cpanel. With this step, you skip connecting through a port and connect through a redirect.

#### Functionality in the webshop is not working <a href="#id-4-toc-title" id="id-4-toc-title"></a>

* In case of a timeout or if something is not working in your webshop, for example, something in your shopping cart or checkout. There may then be a technical error at a payment partner. We advise you to check the status page of the different (payment) partners and, if necessary, contact their support.

#### Other situations <a href="#id-5-toc-title" id="id-5-toc-title"></a>

* If you have other questions or problems with your website or webshop, feel free to let us know. Please send us an e-mail, and we will be happy to help you!


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